AieChe’ would like to thank you for supporting our creative ideas and craftsmanship, we will stand behind our service as well as making sure you are satisfied before, during and after the sale or service.
Please allow 2-4 weeks for your purchase to arrive at your door step. All package shipped or return must have a required signature.
We do not guarantee against gemstones breaking or chipping. All Gemstones can crack, break or chip, even diamonds! You should add all fine jewelry to a homeowners or renters policy, which usually protect against loss, damage or theft.
We recommend having your stone checked by us, or a reputable jeweler, for tightness and wear, at least once every 6 months. You must also have any needed maintenance done at that time. Please contact us if you need any maintenance 4everAieChe@gmail.com or 1-888- 496-0099.
We don't guarantee stones we didn't set, in jewelry we didn't make.
This may seem obvious, but to be clear, for repairs & restorations, stone tightening and any other maintenance, we only guarantee the work we do. (So, for example, if we size a ring we will do our best to check the quality of the settings, but we don't take liability for work done by other shops.)
We guarantee our work for one year, however normal wear and tear happens, and you will need to maintain your piece over the years, including (eventually) re-tipping prongs and replacing worn metal. Just like a pair of tires on a car, metals wear down over time. Platinum is the most resistant to wear of all the precious metals and will need less maintenance than Gold, Silver or Palladium alloys.
We will tighten any stone set by us at no charge for the life of the ring. We guarantee our workmanship and will repair any defect caused by us at no charge indefinitely.
We very strongly recommend that you have your ring inspected every 6 months and have any needed maintenance done as needed.
We don't pay for items to be shipped for inspections or work unless there is an original workmanship problem. We promise to always make a good faith effort to fairly and honestly deal with all of our customers in every way. Our service is an important part of your satisfaction and trust in our shop, so feel free to ask any questions about our services and custom work.